REDESIGNING CARE DELIVERY: IMPROVING THE PATIENT EXPERIENCE AND SYSTEM EFFICIENCY
Redesigning healthcare for more efficiency, effectiveness and a better patient experience is no minor endeavour. Yet, it has significant potential. Upfront economic investments can result in cost-savings, better treatment, and a higher quality of life for patients.
Returning to the example of Patras, Greece, the project to create autonomous Emergency & Accident clinics will cost €200 million to create and run. However, the current care delivery system costs €300 million annually; net savings for the first year would still represent €100 million and long-term gains would be even more considerable.
The impact of better health delivery goes beyond economic savings. Possibilities for patients are just as important, and they include more effective treatment and a better quality of life. A virtuous circle is thereby created, one in which human capital is unleashed and the economy and European healthcare are strengthened.
In Ireland, the Stop Heart Failure (STOP HF) initiative demonstrates that redesigning care delivery, in particular, sharing it between primary care and special cardiology services, helps improve heart failure prevention. At no additional costs, participants experience improved outcomes, including a 30% reduction in required hospitalisations for various cardiovascular conditions such as stroke and heart rhythm irregularity. And incidence of new onset heart failure was reduced by 50%, a clear gain in quality of life for patients.
Sweden has experienced similar positive outcomes through implementation of an innovative “Cancer Path” system. Referrals and patient records are tagged so that patients can follow their progress along the care path.
And in Switzerland, AbbVie and PriceWaterhouseCoopers have collaborated with Swiss hospitals to create a manual for reorganisation of care that has increased collaboration between hospitals, boosted quality of services and reduced costs.
European Commission, “Investing in Health”, Feb. 2013, p. 4
European Commission, “Investing in Health”, Feb. 2013, p. 17
Report « Spital Ubermorgen » by PWC and AbbVie
Spotlight on Prevention: When, Who and How?
Unhealthy lifestyles and lack of physical activity are key factors in the development of chronic diseases. Early prevention and diagnosis, better education, and above all collaboration among governments, patient organizations, and industry are crucial to prevent chronic diseases from arising.